FAQs

1. How can I contact you?

You can contact us by sending an email to softyfyer.official@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and innovative products at competitive prices.

3. What is your refund policy?

We offer a 20-day refund policy. If you are not satisfied with your purchase, you can request a return within 20 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

Unfortunately, once an order has been placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery to our customers.

6. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on the destination. Please check out our shipping policy for more information.

7. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. You can select your preferred payment option during the checkout process.

8. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

9. Are your products safe for babies?

Yes, all our products are carefully selected to meet safety standards for babies and young children. We prioritize the well-being and comfort of your little ones, ensuring that our products are made from high-quality materials and free from harmful substances.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us at softyfyer.official@gmail.com to discuss pricing and availability.

Refund Policy

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. To start a return, please contact us at softyfyer.official@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period: If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds: We will notify you once we have received and inspected your return, and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at softyfyer.official@gmail.com.